• All cancellations must be sent by e-mail (firstname.lastname@example.org) to our reservations department.
• Reservations canceled up to 4 days before the date of arrival will not charge fees.
• Cancellations made after the deadline or no-show will be charged to the credit card considered as collateral.
• If the guest was confirmed before check-out and paid, no refunds.
Destination Payment Policy:
• Payments are made at check-in host, can be in cash or with credit cards: Visa, Mastercard, American Express, Diners Club, among others.
• We do not accept as payment: checks or travelers checks or bank transfers made during the stay or after Check out
• From wire transfers from an account abroad, these must be made one week before check-in of passengers. Consider that an additional amount be generated by transfer fees.
Policy check in and check out
Check Inn: 15:00
Check Out: 12:00 hours
Early entry into the room: from 07:00 Hrs ... Considering half the price
Late room departure: until 18:00 Hrs ....Considering half the price
If guests retire after 18:00 or entered before 07:00 hours will be considered the full rate.
Important: Visits guests are only allowed until 19:00.
One (1) child from 2 years old and younger can stay free of charge.Children 3 years later, require an extra bed.